Return Policy

Return Policy

We offer a 30 day, money back guarantee on in stock and made to order items.  If you are not satisfied with your purchase for any reason, please send us a message at info@theravensmark.com or use the form on the Contact page. This does not apply to custom orders. 

To be eligible for return, the item must be in the original, unused condition and packaging.  Purchaser is responsible for return shipping fee.

 

Refunds (if applicable)

Once we receive and inspect your return, you will receive an email indicating if the return is accepted and the status of your refund.

If a refund is approved, a credit will be applied to your original method of payment within 10 days.

Shipping costs are not refundable.

Custom orders are not refundable.

 

Exchanges (if applicable)

Items will only be replaced if they are defective.  If you would like to exchange an item, please email us at info@theravensmark.com.  Instructions will be emailed back to you with a return address.

 

We will communicate with you throughout the return process.

If you are returning products worth more than $75.00, we recommend you use a shipping service with tracking or consider purchasing shipping insurance.